... dedicated to delivering creative, dynamic and memorable customer experiences, available when desired and where needed. We usually start by addressing the current systems environments that drive the in-store experience. By analyzing and stabilizing this environment we learn who the customers are and what they really desire. During this phase we would also compare these findings to other channels to gain understanding into infrastructure and data architecture. During this phase we will begin to tell a story. This story will speak to the imagination by connecting to senses of touch, smell, sound, taste and sight. The end result is a creative and unique enterprise solution that blends all of your channels into a single customer experience. It will drive a memorable conversation between your company and your clients. This new solution would have a new manual and process to manage the future life cycle of this ever evolving conversation....
Robert "Bob" M. Murray Sr.
Bob has over 25 years of technology and operations experience in various domestic and international industries such as Retail, Hospitality, Restaurants and Cinemas. He has held various leadership roles being responsible for the solutions that support how a company maintains their client experience across many channels. He has worked with companies like Chicos, Marriott, White House Black Market, Epicor, Boston Proper, IBM, Coach, JCrew, Urban Brands, Lord & Taylor, Electronics Boutique, Circuit City, Gateway, Fortunoff and many others. His continuing focus is to drive high available and performing solutions that are scalable between company and industry roadmaps never losing sight on the client who is always on the move.